Information Before & While On Holidays

Being one of the safest places in the world, you won’t need to take special precautions in Madeira.

Visitors from EU countries belonging to Schengen Agreement have unrestricted entry.
Visitors from non-Schengen countries need a valid passport and, in some cases, a visa.
Have always a copy of your passport. If you lose your passport you will still be able to use a copy as a temporary identification until replace it.

Useful Contacts


For a serious medical or ambulance, fire or police need, simply dial the European Emergency Free Number 112 from any landline or mobile phone.
Operators should speak also in English and French.


On minor events: 
For medical needs visit the local medical center.
In case you need police, you have PSP (Polícia de Segurança Pública) or GNR (Guarda Nacional Republicana).

Hospital Dr. Nélio Mendonça “Cruz de Carvalho” t: +351.291705600
Hospital Dr. João de Almada t: +351.291780300
Hospital dos Marmeleiros t: +351.291705730
Ambulance / Paramedics Portuguese Red Cross (Cruz Vermelha Portuguesa) t: +351.291741115
Clinic Santa Luzia t: +351.291200000
Clinic Sé t: +351.291231777
Madeira Medical Center t: +351.291003300
Doctor Francis Zino t: +351.291742227 / +351.291763292  / +351.919900134
Chemist Shop Bom Sucesso (Farmácia) t: +351.291281483 
Police Public Security (PSP – Polícia de Segurança Pública) t: +351.291208400
Police GNR (Guarda Nacional Republicana) t: +351.291214460
Police Judicial (Polícia Judiciária) t: +351.291215600
Civil Protection Service t: +351.291700110 / +351.291700116
Fire Brigade (Bombeiros Municipais) t: +351.291200930 / +351.291222122
Fire Brigade Volunteer Firefighters (Bombeiros Voluntários) t: +351.291229115+351.291223056
Tourist Office Madeira t: +351.291211902
Airport Madeira Internacional t: +351.291520700


For your convenience, upon request, we can organise you a private transfer between the airport and the apartment for 25 EUR each way (+5 EUR from 23h00 to 7h00), to be paid directly to the driver.

Door to door, regardless the number of people and how much luggage. This will be cheaper and more comfortable than hiring a taxi.
The driver will be waiting for you at the arrival lounge with a sign with your name on it, and help you with your luggage.
After a long travel process, from the luggage packing to the arrival at the destination, particularly after a long flight, you will enjoy having one less thing to worry about.

In case you plan to rent a car to explore the island, we strongly recommend ILHARENT (local rental car company).
For your convenience, we will help you on the car rental arrangements, or you may get direct contact.
For better deals ask in advance for quotation. Mention you are our Guest to get any applicable exclusive special offer.
ILHARENT is a trustworthy, dynamic and efficient car rental company with very good personalised and friendly customer service.
They work with standards of excellence to achieve the highest customer expectation and satisfaction, and long-term confidence.
Unlike many companies in the industry, ILHARENT includes all the expenses and rental conditions are clear, with no hidden additional costs.
Website (in progress)
Get the smallest car possible. Streets in towns are narrow and parking spaces are often tight.

On board ticket = 1.95 EUR (allows 1 single journey).
GIRO card for prepaid charges = 0.50 EUR.
Prepaid tickets charged from 2 to 9 trips = 1.35 EUR each. From 10 to 31 trips = 1.25 EUR each. For less than 45 minutes between buses, only 1 trip will be charged using prepaid tickets.
There are 1, 3, 5 and 7 days Tickets (4.60 EUR, 11.80 EUR, 16.20 EUR and 21.85 EUR) valid from the time of 1st validation in any route of the urban service, without limit of trips.
You can buy these tickets at the shop in Anadia Shopping Center and at the kiosk on the sea front promenade. You can use Cash or Debit Card.