Cancellations, no shows or shorten stays are non-refundable unless we are able to re-rent the apartment for the period reserved by the guest.
If we are unable to re-rent the apartment for the said dates, we reserve the right to keep 100% of the deposit.
If we are able to re-rent the apartment, we will refund accordingly, minus a 75 EUR administration fee.
We will not make exceptions to the cancellation policy due to the personal circumstances of the guest or force majeure.
Personal circumstances include illness, changes in travel plans, travel delays, and any other reasons related to the clients personal circumstances which results in them not being able to fulfil the booking with Murteiras Apartment.
Force majeure includes war, strikes, natural catastrophes and any other events considered ‘acts of God’.
We recommend that guests have adequate travel insurance including the risk of cancellation in their own policies.
A cancellation invoice for insurance purposes will be sent once the cancellation has been processed.