European Union regulation will meet the concerns of customers.
Price of car reservation will include all expenses.
 
Number of costumers complaints have been increasing over the past years and there are now new rules on car rentals.
 
Around 2000 European consumers complained in the last year about car rental companies. About 20 clients filed complaints with the consumer authorities, mostly due to the charges of imperceptible damages.
 
They also complaint of the fact that the price presented to the consumer does not include all the expenses, at the time of paying they are surprised with higher bills.
 
Often rent-a-car companies try to increase the profit margins with extra services and insurances added to the base value of the car rental. Customers were not prepared for these expenses, nor did they understood the rationale for these fees.
 
5 leading car rental companies will now apply common rules in contracts with customers. The total price of the reservation will include all compulsory expenses and rental conditions must be clear.
The consumer has the option of getting the car with the full tank and returning it in the same conditions. This will be an European standard rule.
 
European Commission press release, 19 Jan 2017
 

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